SouqMart Return & Refund Policy
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SouqMart • Hassle-Free Returns
Return & Refund Policy
Changed your mind or something’s not right? We’ll fix it—fast and friendly.
Return window: 7 days
Refund speed: 7–14 business days
Support: support@souqmart.net
Quick Snapshot
| Item Type | Return Window | Condition |
|---|---|---|
| Most products | 7 days from delivery | Unused, in original packaging, resalable |
| Personal care/beauty | Not returnable if opened | Sealed & unopened only |
| Customized / special orders | Not returnable | — |
| Items marked “Final Sale” | Not returnable | — |
Tip: Always keep your order number and original packaging until you’re fully satisfied.
What’s Eligible ✅
- Return requested within 7 days of delivery.
- Product is unused, with all accessories, manuals & original box.
- Valid order number or receipt is provided.
Not Eligible ❌
- Opened personal care or hygiene items.
- Customized or special-order products.
- Items marked as Final Sale.
- Items with physical damage caused after delivery or missing parts.
How to Start a Return (Takes 1–2 minutes)
Email us at support@souqmart.net or use our Contact Form within the return window.
Include your order number, product name, reason for return, and photos (if damaged/defective).
Follow instructions in our approval email to ship or schedule pickup (when available).
Pack securely with all original accessories and packaging.
Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).
Refunds
- Processed to the original payment method after inspection.
- Timing: 7–14 business days from the day we receive the item.
- Any non-returnable or used items may be declined or incur a restocking adjustment.
Exchanges
- We don’t do direct exchanges currently.
- Please return the item and place a new order for the replacement you want.
Damaged, Defective, or Wrong Item
- Report within 48 hours of delivery with photos/video of the issue and packaging.
- We’ll offer a free replacement or a full refund where applicable.
FAQs
Do you refund shipping fees?
Shipping is refunded only if the return is due to our error (damaged/incorrect item).
What about Cash on Delivery (COD)?
If COD is available and you paid by COD, refunds may be issued as store credit or bank transfer after inspection.
Can I return used items?
Used items generally aren’t eligible unless there’s a confirmed defect reported within 48 hours.
Need Help?
Response time: typically within 24 hours (Sun–Thu).
Last updated: August 25, 2025